Welcome to Family TalkDeck (“we,” “our,” or “us”).
Family TalkDeck is a mobile application designed to help families, parents, children, couples, and groups build stronger relationships through guided conversation starters, prompts, games, reflection tools, and communication activities (the “Services”).
We are committed to protecting your privacy and providing a safe, family-friendly experience.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile application, website, and related services.
By using the Services, you agree to this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
- Name or display name
- Email address
- Account login credentials
- Subscription and billing information
- Saved decks, favourites, or preferences
- Responses to prompts or journal entries
- Customer support communications
- Optional profile information such as family roles or age ranges
Providing most information is optional, and you may use many features without creating an account.
Conversation Content and Entries
Some features may allow users to:
- Save answers to prompts
- Create custom conversation decks
- Store reflections or notes
- Share conversation content within family groups
Content you save within the Services is stored only to provide the requested functionality and sync your content across devices where applicable.
We do not publicly display private conversation responses unless you explicitly choose to share them.
2. Information Collected Automatically
When you use the Services, we may automatically collect certain technical information, including:
- Device type
- Operating system
- App version
- Device identifiers
- Language settings
- IP address
- App interaction events
- Crash reports and diagnostics
This information helps us improve app performance, reliability, and user experience.
3. Children’s Privacy
Family TalkDeck is designed for family-friendly use and may be used by children under parental involvement or supervision.
We aim to comply with:
- COPPA
- GDPR Article 8 / GDPR-K
- UK GDPR
- Apple Kids & Family app requirements
- Google Play Families policies
We do not knowingly collect more personal information from children than reasonably necessary to provide the Services.
Parents and guardians may contact us to:
- Request deletion of child-related information
- Review information associated with their family account
- Raise privacy concerns
If we learn that personal information has been collected from a child without required consent, we will take steps to delete the information promptly.
4. How We Use Information
We may use collected information to:
- Provide and maintain the Services
- Save user preferences and conversation history
- Sync content across devices
- Personalise deck recommendations
- Improve app functionality and reliability
- Process subscriptions and payments
- Respond to support requests
- Detect fraud, abuse, or misuse
- Comply with legal obligations
We do not sell personal information.
5. Analytics and Third-Party Services
We may use trusted third-party providers for:
- Cloud hosting
- Analytics
- Crash reporting
- Authentication
- Subscription management
- Payment processing
Examples may include:
- Firebase
- RevenueCat
- Stripe
- Apple App Store
- Google Play Billing
These providers process information only as necessary to provide their services.
6. Advertising
The Services do not include third-party advertising.
7. Data Retention
We retain information only for as long as reasonably necessary to:
- Provide the Services
- Maintain user accounts
- Preserve saved content
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Users may delete saved content or request account deletion at any time.
8. Security
We use reasonable technical and organisational safeguards designed to protect information from unauthorised access, disclosure, alteration, or destruction.
However, no electronic storage or transmission system is completely secure.
9. International Transfers
Your information may be processed or stored outside your country of residence.
Where required, we implement appropriate safeguards for international data transfers.
10. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Withdraw consent
- Request data portability
Requests may be submitted using the contact details below.
11. Third-Party Links and Shared Content
The Services may contain links to third-party websites or allow sharing content through external platforms.
We are not responsible for third-party privacy practices or content.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When material changes are made, we may notify users through the app, website, or email.
Continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Us
Family TalkDeck
Email: support@talkdeck.net
Website: https://talkdeck.net